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Complaint Management
No complaint goes unseen, unanswered, or unresolved.
The problem today
A complaint lands on WhatsApp, nobody sees it in the flood of messages, and by evening the customer is furious and writing bad reviews.
How to set it up on BodhX
1
Complaints get flagged automatically
Reply Classification categorizes every incoming message — complaints stand out in the inbox instantly.
Inbox → Reply Classification2
AI acknowledges immediately
The agent responds right away, collects details, and keeps the customer calm while your team is notified.
Automatic3
Take over when it matters
One tap pauses the AI and puts a human in the conversation — with the customer's full history beside the chat.
Inbox → Pause AI / Customer Hub4
Resolve and follow up
Mark resolved to clear the queue, then have the AI check back in a couple of days to confirm all is well.
Inbox → Resolve · Msg customerAI handles
- Detection & flagging
- First response
- History timeline
Your team keeps
- Resolution decisions
- Compensation calls
What you get
- Complaints auto-flagged the moment they arrive
- Instant AI acknowledgement, human takeover for serious cases
- Full customer history in one place while you resolve
Set this up in under 15 minutes.
Start the 7-day free trial — full features, 120 free credits, no credit card.
Start free trial