Inbox & human handoff
See every conversation in one thread view and take over from the AI whenever you want.
5 min read
One inbox, every channel
WhatsApp and website conversations land in the same agent inbox (Instagram is coming soon). Your team sees full history no matter where the customer first wrote, plus AI summaries and reply classification on each thread.
Take over from the AI
- 1Open the conversation in the inbox.
- 2Use human takeover to pause the AI on that thread.
- 3Reply yourself — you can see everything the agent already said.
- 4Update the lead or CRM fields right from the thread while you chat.
You control when AI runs and when a person steps in. Handoff is per-conversation, so the agent keeps handling every other chat.