Privacy Policy

BodhX AI provides software for businesses to create AI agents, manage customer communication, train knowledge bases, connect channels such as WhatsApp and Instagram, review analytics, and automate operational workflows.

This Privacy Policy applies to information processed by BodhX AI in connection with our marketing website, application dashboard, APIs, support interactions, and connected services. In this policy, "BodhX AI", "we", "our", and "us" refer to the BodhX AI platform and its operators.

Depending on how you use the platform, we may collect account details such as your name, email address, mobile number, company name, billing information, team member details, and workspace preferences.

We may also collect business and operational data that you choose to provide, including uploaded documents, website content, agent instructions, prompts, knowledge-base material, contact records, leads, tags, notes, campaign data, and customer conversation history.

When you connect third-party services such as WhatsApp, Meta, Instagram, Google Sheets, websites, forms, calendars, or CRM systems, we may process authentication details, page or channel metadata, message events, and other information needed to power those integrations inside BodhX AI.

We may automatically collect technical and usage information such as device data, browser type, IP address, session logs, feature interactions, performance data, error logs, and analytics events to improve reliability and security.

We use information to provide and maintain the service, authenticate users, create and operate AI agents, connect channels, process messages, generate workflow suggestions, enable analytics, respond to support requests, and improve product performance.

We may also use information to detect abuse, prevent fraud, enforce our terms, troubleshoot service issues, comply with legal obligations, communicate important service notices, and share onboarding or product updates relevant to your account.

Information you provide to train agents, including website pages, PDFs, FAQs, internal notes, prompts, and uploaded content, may be used within your workspace to generate responses, automate actions, and improve the usefulness of the agent for your business.

If you connect customer communication channels, BodhX AI may process message content, sender details, timestamps, labels, and conversation context so your workspace can assist with replies, lead capture, routing, follow-ups, and reporting.

You are responsible for ensuring that you have the rights, permissions, and lawful basis required to upload content, process customer data, and use communication channels through our platform.

We do not sell your personal information. We may share data with trusted service providers and subprocessors that help us operate the platform, such as cloud hosting, data storage, analytics, messaging, AI model, payment, and customer support providers.

We may also share information with third-party platforms you choose to connect, such as Meta, WhatsApp, Instagram, Google, and other integration partners, strictly to support the workflows you enable.

We may disclose information where reasonably necessary to comply with law, court orders, lawful government requests, regulatory obligations, or to protect the rights, security, property, or safety of BodhX AI, our customers, or the public.

We use reasonable technical and organizational measures designed to protect data from unauthorized access, misuse, disclosure, alteration, and destruction. However, no internet-based service or storage system can be guaranteed to be completely secure.

We retain information for as long as reasonably necessary to provide the service, maintain your account, support legitimate business needs, resolve disputes, enforce agreements, and comply with legal, tax, accounting, and regulatory obligations.

Some data may remain in backups, logs, or archived systems for a limited period even after deletion requests, subject to operational and legal requirements.

BodhX AI may process or store information in India and in other jurisdictions where our service providers operate. By using the platform, you understand that information may be transferred across state or national borders, subject to appropriate safeguards and contractual protections where applicable.

If you are using BodhX AI from India, you remain responsible for ensuring your own business uses the platform in a manner consistent with applicable Indian laws, sector-specific rules, and any obligations you may have toward your customers, leads, employees, or vendors.

You may access, update, or correct certain account information through your workspace. You may also disconnect integrations, delete contacts, remove content, or request account closure, subject to system limitations and legal obligations.

You should avoid uploading highly sensitive personal data unless it is necessary, properly authorized, and suitable for processing through a business software platform like ours.

If you use BodhX AI to engage with end customers, you are responsible for your own notices, consents, disclosures, and internal policies relating to customer communications, marketing, and data handling.

Third-party services connected to BodhX AI are governed by their own privacy policies and terms. We are not responsible for how those providers handle data once it is transmitted to or processed by their systems.

We may update this Privacy Policy from time to time to reflect product changes, legal requirements, or operational improvements. When we make material changes, we may update the effective date and, where appropriate, provide additional notice inside the platform or by email.

If you have questions about this Privacy Policy, your account data, or privacy-related requests, contact us at hello@bodhx.ai.