← All use cases

Lead → Delivery

One pipeline from first enquiry to delivered order — your sales team runs it from WhatsApp.

The problem today

A lead comes in, someone notes it somewhere, nobody knows who called whom, and the customer never hears back. Orders slip through the cracks between people and tools.

How to set it up on BodhX

1

Add your sales team

Add salespeople with their WhatsApp numbers and set routing rules — e.g. Hindi enquiries go to Ankur.

Team → Lead Routing
2

Leads get assigned instantly

The moment the AI captures a lead, the assigned salesperson gets a WhatsApp notification with the lead's details.

Automatic
3

Salespeople work from WhatsApp

Daily reminder lists, lead cards with buttons, status updates by typing or voice note — the AI understands and updates the CRM after confirming.

WhatsApp — no extra app
4

Customers stay informed

Tell the AI to update the customer and it drafts the message in the customer's language; the salesperson just taps Send.

Msg customer — in the WhatsApp flow
5

Nothing stalls

Ignored leads escalate and reassign automatically; the owner gets a daily digest of the whole pipeline.

Rules & Team → Response Rules

AI handles

  • Assignment & notifications
  • Daily reminders
  • CRM updates from chat
  • Escalation & owner digest

Your team keeps

  • Making the call
  • Tapping Send on customer updates

What you get

  • Every lead assigned to the right salesperson automatically
  • Salespeople update the CRM by replying on WhatsApp — no app to learn
  • Customers get status updates in their own language